Privacy Policy
Effective Date: 2/7/26 Last Updated: 2/7/26
Refined Moves ("we," "us," "our," or "Refined Moves") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit refinedmoves.com (the "Website") or engage with our physiotherapy and Tai Chi class services.
By using our Website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Refined Moves provides physiotherapy services and Tai Chi classes. This policy covers information collected through our Website, in-person bookings, and any communications with us.
Contact details for privacy matters: Refined Moves, anthony@refinedmoves.com, 0405 156 175
2. Information We Collect
2.1 Information You Provide Directly
Depending on how you interact with us, we may collect:
Contact details — name, email address, phone number, postal address
Booking and appointment information — class or session preferences, scheduling details
Health information — where relevant to physiotherapy treatment, this may include medical history, current injuries or conditions, referral details from doctors or other health practitioners, and treatment notes
Contact form or enquiry submissions — any information you choose to include when contacting us
Payment information — if payments are processed for sessions (note: we do not sell products online; payment details relate solely to service bookings) [Confirm and adjust based on your actual payment process — e.g., in-person, invoicing, or third-party booking platform]
2.2 Information Collected Automatically
When you visit our Website, we and our service providers may automatically collect:
IP address
Browser type and device information
Pages visited and time spent on the Website
Referring website or search terms
General location data (city/region level, derived from IP address)
2.3 Cookies and Analytics
We use cookies and similar tracking technologies, including Google Analytics (or similar analytics tools), to understand how visitors use our Website and to improve its content and functionality.
Cookies are small text files stored on your device.
You can disable cookies through your browser settings, though this may affect some Website features.
Analytics data is generally aggregated and does not directly identify you, though it may be combined with other information in some circumstances.
[If you use specific tools — e.g., Google Analytics, Meta Pixel, HubSpot — list them here along with links to their respective privacy policies.]
3. Sensitive Information (Health Data)
Because we provide physiotherapy services, we may collect health information, which is treated as sensitive information under applicable privacy laws (including, in Australia, the Privacy Act 1988 and the Australian Privacy Principles).
We only collect health information:
With your consent (including implied consent when you attend a consultation or class and provide relevant details)
Where necessary to provide safe and effective treatment
Where required to comply with our professional and legal obligations as health practitioners
We do not use your health information for any purpose unrelated to your care without your explicit consent.
4. How We Use Your Information
We use collected information to:
Schedule, manage, and follow up on physiotherapy appointments and Tai Chi classes
Provide safe and appropriate treatment and instruction
Communicate with you about your bookings, sessions, or enquiries
Maintain accurate clinical and business records
Improve our Website, services, and class offerings
Comply with legal, insurance, or professional regulatory obligations
Analyze Website usage trends (via analytics tools)
We do not use your information for direct marketing, newsletters, or promotional email campaigns, and we do not sell products through the Website.
5. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
Healthcare coordination — with your consent, with referring doctors, specialists, or allied health professionals involved in your care
Service providers — third parties who help operate our Website or business (e.g., hosting providers, analytics providers, booking/scheduling software), under confidentiality obligations
Legal requirements — where required by law, court order, or to protect health and safety
Business transfers — in the event of a merger, acquisition, or sale of business assets (you would be notified of any change in ownership or use of your data)
6. Data Security
We take reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, modification, or disclosure, including:
Secure storage of physical and electronic records
Restricted staff access to sensitive information
[Insert specifics: encrypted storage, secure booking software, password protections, etc.]
No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal and health information for as long as necessary to:
Provide ongoing care and services
Meet legal and professional record-keeping obligations (health practitioners in Australia are generally required to retain clinical records for a minimum period — commonly 7 years for adults, and longer for records relating to minors; confirm exact requirements with your regulatory body)
Resolve disputes and enforce agreements
After this period, information is securely destroyed or de-identified.
8. Your Rights
Depending on your location, you may have rights to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to our legal and clinical record-keeping obligations)
Withdraw consent for non-essential data uses (e.g., analytics)
Lodge a complaint with a relevant privacy regulator (in Australia, the Office of the Australian Information Commissioner — OAIC)
To exercise these rights, contact us using the details in Section 1.
9. Third-Party Links
Our Website may contain links to third-party websites (e.g., booking platforms, professional bodies). We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.
10. Children's Privacy
[If Tai Chi classes or physiotherapy services are offered to minors, include details on parental/guardian consent requirements. Otherwise, state that services are intended for adults and information is not knowingly collected from children without guardian consent.]
Our Website is not directed at children under 16, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Refined Moves, anthony@refinedmoves.com, 0405 156 175